Privacy policy
At إلهان ILHAN, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products.
1. Information We Collect
- Full name
- Mobile number
- Email address
- Delivery address
- Billing information
- Order details
- Payment-related information
- Customer service communications
- Website usage information where applicable
2. How We Use Your Information
- Process and confirm orders.
- Arrange product delivery.
- Contact you regarding your order.
- Process payments where applicable.
- Respond to customer inquiries.
- Provide customer support.
- Improve our products, services, and website.
- Prevent fraudulent or unauthorized activities.
- Maintain internal business records.
- Communicate important service-related information.
3. Payment Information
Where payment services are used, payment information may be processed through the relevant payment provider or financial institution. ILHAN does not intentionally request unnecessary sensitive financial information through unsecured communication channels.
4. Sharing of Information
We do not sell or intentionally rent your personal information to third parties. Your information may be shared with trusted service providers only where reasonably necessary to fulfill your order or provide our services, including delivery partners such as Pathao, Steadfast, and Carrybee, payment service providers, and other operational partners. We may also disclose information where required by applicable law or lawful authority.
5. Data Security
ILHAN takes reasonable measures to protect customer information against unauthorized access, misuse, alteration, disclosure, or loss. However, no online transmission or electronic storage system can be guaranteed to be completely secure.
6. Cookies & Website Technologies
Our website may use cookies or similar technologies to improve website functionality, understand visitor behavior, remember preferences, and improve the overall shopping experience. You may be able to control cookies through your browser settings.
7. Third-Party Services
Our website may contain links, integrations, payment services, or other features provided by third parties. ILHAN is not responsible for the privacy practices of third-party websites or services. Customers are encouraged to review the privacy policies of those third parties when using their services.
8. Children’s Privacy
Our website and services are not intentionally designed to collect personal information from children. If we become aware that personal information has been submitted by a child in circumstances where such collection is not appropriate, we may take reasonable steps to delete it.
9. Policy Updates
ILHAN may update this Privacy Policy from time to time to reflect changes in our services, operations, or applicable requirements. Any updated version will be published on this website.
10. Contact
If you have questions regarding this Privacy Policy or how your information is handled, please contact ILHAN through our official customer service channels.