Terms & Conditions
Welcome to إلهان ILHAN. By accessing or using our website, purchasing our products, or interacting with our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
1. General
ILHAN is a fashion brand offering clothing and fashion products for men, women, kids & newborns. We reserve the right to update, modify, suspend, or discontinue any product, service, website feature, price, or policy at any time without prior notice where reasonably necessary.
2. Product Information
We make reasonable efforts to ensure that product descriptions, images, colors, measurements, and other information displayed on our website are accurate. However, minor differences may occur due to screen/device display settings, lighting conditions during photography, manufacturing or fabric characteristics, and measurement variations. Such minor differences do not necessarily constitute a product defect.
3. Product Availability
All products are subject to availability. A product displayed on our website may become unavailable due to stock limitations or other circumstances. ILHAN reserves the right to cancel or modify an order where a product becomes unavailable.
4. Pricing
All product prices displayed by ILHAN are subject to change without prior notice. Delivery charges may be charged separately according to the applicable shipping rate. In the event of an obvious pricing or technical error, ILHAN reserves the right to correct the error and, where necessary, cancel the affected order.
5. Orders
Submitting an order does not necessarily guarantee acceptance. ILHAN reserves the right to confirm, reject, modify, or cancel an order where necessary, including circumstances involving incorrect information, stock limitations, suspected fraudulent activity, or other legitimate operational reasons.
6. Customer Information
Customers are responsible for providing accurate information when placing an order. This includes the customer’s name, mobile number, delivery address, product selection, size, color, and other relevant information. ILHAN cannot be held responsible for problems caused by inaccurate information supplied by the customer.
7. Payment
ILHAN currently accepts selected payment methods, including Cash on Delivery (COD), bKash, Nagad, and Bank Transfer. Customers must provide accurate payment information and follow the applicable payment instructions.
8. Intellectual Property
All content available on the ILHAN website, including but not limited to brand name, logo, product images, graphics, text, designs, product descriptions, website layout, and other original materials is owned by or used by ILHAN with appropriate rights and may not be copied, reproduced, distributed, modified, or commercially used without prior written permission.
9. Prohibited Use
Users must not use the website for unlawful, fraudulent, abusive, or unauthorized purposes. Users must not attempt to interfere with the website’s security, functionality, systems, or normal operation.
10. Third-Party Services
ILHAN may use third-party service providers, including courier companies, payment providers, hosting services, technology providers, and other operational partners. Their services may be subject to their own terms and policies.
11. Limitation of Liability
ILHAN will make reasonable efforts to provide accurate information and reliable services. However, ILHAN shall not be responsible for delays, interruptions, losses, or failures resulting from circumstances beyond our reasonable control, including courier delays, natural events, technical failures, network disruptions, public holidays, or other unforeseen circumstances.
12. Returns & Refunds
All returns, exchanges, and refunds are subject to our Return & Refund Policy. By placing an order, customers acknowledge and agree to the applicable terms of that policy.
13. Shipping
All deliveries are subject to our Shipping Policy. Delivery time and charges may vary depending on destination, product weight, courier availability, and other relevant circumstances.
14. Privacy
Customer information is handled according to our Privacy Policy.
15. Changes to These Terms
ILHAN reserves the right to update these Terms & Conditions at any time. The updated version will become effective when published on the website unless otherwise stated.
16. Acceptance
By using the ILHAN website or placing an order, you acknowledge that you have read and accepted these Terms & Conditions, along with our applicable Privacy Policy, Shipping Policy, and Return & Refund Policy.