SHIPPING POLICY

At إلهان ILHAN, we work with reliable delivery partners to ensure that your order reaches you safely and efficiently.

Our current delivery partners include Pathao, Steadfast, and Carrybee.

1. Delivery Coverage

We currently provide delivery services across Bangladesh through our selected courier partners. Delivery availability may depend on the customer’s location and the service coverage of the respective courier.

2. Delivery Charges

Inside Cumilla City: BDT 70–80. The final delivery charge may vary depending on the product weight and delivery location.

Outside Cumilla City: BDT 130–150. The final delivery charge may vary depending on the product weight and delivery location.

The applicable delivery charge will be communicated or displayed during the ordering process where applicable.

3. Order Processing

Orders are normally processed after order confirmation. Processing time may vary depending on product availability, order volume, weekends, public holidays, and other operational circumstances.

4. Delivery Time

Estimated delivery time may vary depending on the delivery destination and courier service availability. While ILHAN works to dispatch orders as quickly as possible, delivery timelines are estimates and may be affected by circumstances beyond our direct control, including weather conditions, transportation disruptions, public holidays, courier delays, or other unforeseen circumstances.

5. Courier Delays

Once an order has been handed over to the courier, delivery is subject to the courier’s operational process. ILHAN will assist customers in resolving delivery-related issues whenever reasonably possible; however, ILHAN cannot guarantee a specific delivery date or time.

6. Address Accuracy

Customers are responsible for providing accurate and complete delivery information, including full name, mobile number, division, district, area, and detailed delivery address.

ILHAN is not responsible for delays, failed deliveries, additional charges, or returned parcels resulting from incorrect or incomplete information provided by the customer.

7. Cash on Delivery Orders

For Cash on Delivery (COD) orders, customers are expected to receive and pay for the parcel at the time of delivery. Repeated refusal to receive confirmed COD orders may affect the customer’s ability to place future COD orders with ILHAN.

8. Delivery Attempts

If a courier is unable to deliver an order due to an unavailable recipient, incorrect address, unreachable phone number, or other customer-related circumstances, additional delivery attempts or charges may apply according to the courier’s policy.